10 Frequently Asked Questions in Logistics

When you start importing or exporting, a lot comes your way: procedures, documents, and multiple parties involved in the logistics chain. Naturally, questions will pop up along the way.

We’ve gathered the 10 most common questions we hear from our customers and answered them for you.

1. What is the difference between FCL and LCL?

• FCL (Full Container Load): You book an entire container for your goods.

• LCL (Less than Container Load): Your goods are combined with other shipments in one container.

Want to dive deeper? Check out our blog about the pros and cons of LCL shipping.

2. What is a Telex release?

ABill of Lading (B/L) is the key freight document in sea transport. With a telex release, the consignee doesn’t need to present the original B/L to collect the goods. Instead, the shipper authorizes release electronically, making the process faster and more flexible.

3. What is an HS code?

Every product traded worldwide has anHS code (Harmonized System code), a universal classification number. Customs use it to determine duties, taxes, and whether special certificates or permits are required.

4. What should I do when I notice damage upon unloading?

• Stop unloading and take photos immediately.

• For FCL: document the goods as found inside the container before unpacking.

• For LCL: take photos of damaged packaging from all sides.

• Always note the damage on the Bill of Lading before signing for receipt. This documentation is crucial if you need to file an insurance claim.

5. Can I combine shipments from different suppliers?

Yes—you can! This is called aBuyer’s Consolidation. Smaller shipments from multiple suppliers are consolidated in one container, saving costs and simplifying delivery.

6. When is it better to book FCL instead of LCL?

Generally:

• FCL is better if you have enough cargo (8+ pallets) or want fewer handling steps.

• LCL works for smaller shipments, but involves extra warehouse handling.

Market prices fluctuate, so we always calculate the break-even point for you when planning.

7. Do I need to insure my cargo?

Absolutely. Without cargo insurance, compensation in case of loss or damage is minimal. Carrier liability is very limited and only applies in cases of proven negligence, and claims can take months to be processed. Cargo insurance gives you peace of mind.

8. What are Incoterms?

Incoterms (International Commercial Terms) are global trade rules set by the ICC. They define who is responsible for costs, risks, and transport arrangements in international trade. Clear Incoterms mean fewer surprises for both buyers and sellers.

9. How quickly can my shipment be delivered after arrival?

• FCL: Typically faster, as the container is delivered directly after unloading and customs clearance.

• LCL: Takes longer because goods must first be unpacked in a warehouse.

Delivery also depends on port congestion, but we always provide the most realistic estimate possible.

10. What is the difference between taxable weight and actual weight?

Carriers charge based on whichever is greater:gross weight or volume weight.

Example:

• 1 ton of feathers takes more space than 1 ton of steel.

• The carrier charges by space (volume weight) to make up for lost capacity.

Did we answer your question?

If not: no worries. That’s exactly what we’re here for. Contact us today, and our experts will gladly help you navigate your logistics challenges.

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